Frequently asked questions

Yes. Our products contain nicotine and are only for adults aged 18 or over. You must confirm you are 18 or over at checkout, and we may ask for photo ID on collection or local delivery.

Royal Mail 48 Hour is £4.99 and Royal Mail 24 Hour is £5.99. Local delivery within 5 miles of our stores is free on orders over £25.00, and click & collect is always free.

Royal Mail orders paid by 16:00 on a working day are usually dispatched the same day. Local delivery usually takes about 60 minutes during delivery hours (12:00–22:00). We'll email you a tracking number when your parcel leaves.

Choose "Click & collect" and your store at checkout. Your order is usually ready within 30 minutes during opening hours, and we'll email you when it is. Bring your order number and photo ID.

Products with a deal badge (for example "2 FOR £15") can be mixed across flavours and products in the same deal. Add the items to your basket and the discount is applied automatically.

We accept Visa, Mastercard and American Express debit and credit cards, through Worldpay's secure payment page. We never see your full card details.

Unopened items can be returned within 14 days of delivery. For hygiene reasons, opened e-liquids, pods, coils and used devices can't be returned unless faulty. See our Returns & refunds policy for details.

Nicotine salt e-liquids give a smoother throat hit at higher strengths than freebase e-liquid, which makes them popular in small pod devices. UK law limits nicotine e-liquid to a maximum of 20mg/ml.

A burnt or weaker taste, less vapour, or leaking usually means it's time for a new coil or pod. How long they last depends on how often you vape and the e-liquid you use.

No, you can check out as a guest. An account lets you see all your orders in one place and saves your details for next time.